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The cost of heating and cooling your home or business can be a significant part of your energy bills. On average, Victorian households can spend up to $800 a year, or a third of their energy bill, on heating. This can be significantly more for businesses.

By replacing old heating and cooling systems with more energy-efficient ones or simply purchasing new energy-efficient ones, you can significantly reduce the costs and energy use associated with heating and cooling.


All Victorian households and businesses are eligible to apply for rebates/discounts.

Your participation is voluntary.

How to organise your upgrade

You must engage an accredited provider to get a discount or rebate on a hot water system upgrade.

Accredited providers can:

  • use their tradesperson (if they have any available) to install the heating/cooling system
  • work with a tradesperson of your choice to install the heating/cooling system.

Note: the accredited provider is responsible for helping you obtain a discount or rebate for the upgrade.

They will be able to explain:

  • the steps to participate
  • what sort of products can you install to get a discount or rebate
  • the necessary qualifications of the tradesperson who installs the hot water system.

To check if a person or business is an accredited provider, go to the Essential Services Commission’s VEU Registry of Accredited Persons and:

  • select the 'Business Name' drop-down menu
  • scroll until you see the accredited provider you are searching for.

Tips when organising an upgrade

  1. Shop around. As with any market, it's worth shopping around and finding the right fit for your needs.
  2. Ensure the product's suitability. To get a rebate, you must install an approved product. If the product is subject to minimum energy efficiency standards, it has to be on the Greenhouse and Energy Minimum Standards register and meet certain minimum energy efficiency requirements.
  3. Search the Essential Services Commission register of products for approved products.
  4. Accredited providers operate freely like any other businesses and can choose what upgrades they deliver, with some keeping waiting lists for activities and may contact you if circumstances change.

Remember to do your research on products. Not all products are of the same quality or suitability for all working environments.

How much rebate can you expect?

*Discount or rebate will vary. This figure is based on a certificate price of $60.

The final price will depend on several factors, including:

  • certificate price
  • type of equipment and efficiency
  • location
  • installation costs
  • administrative costs of accredited providers.

Find an accredited provider in your area

Page last updated: 03/11/22