On this page:
Energy distribution businesses own and maintain gas pipelines, electricity power poles, and wires. These deliver power to homes and businesses across the state.
Electricity distributors
There are 5 electricity distribution businesses. Each handles a geographic region of Victoria.
If you have a problem with your energy retailer or bill, contact your retailer first — their details are on your energy bill.
| Company | Area serviced | Faults | General enquiries |
|---|---|---|---|
| Powercor Australia | Western suburbs and western Victoria | 13 24 12 | 13 22 06 |
| Ausnet Services | Outer northern and eastern suburbs and eastern Victoria | 13 17 99 | 1300 360 795 |
| United Energy Distribution | Southern suburbs and Mornington Peninsula | 13 20 99 | 1300 131 689 |
| Citipower | City and inner suburbs | 13 12 80 | 1300 301 101 |
| Jemena | Northern and north-western suburbs | 13 16 26 SMS service: 0427 840 744 | 1300 131 871 |
Gas distributors
There are 3 gas distributors in Victoria. Each handles a separate geographic region of Victoria. Each distributor provides information on their websites to assist customers in determining whether you are in their area.
| Company | Faults | General enquiries |
|---|---|---|
| Australian Gas Networks | 1800 898 220 | 1300 001 001 |
| Multinet | 132 691 | 1300 887 501 |
| AusNet Services | 13 67 07 | 1300 360 795 |
Electricity distributor map
Page last updated: 23/10/25