Telemarketing and door-knocking have been banned from the Victorian Energy Upgrades (VEU) program and Solar Homes program.

This protects Victorians from high-pressure sales tactics and nuisance marketing practices.

The ban on telemarketing under the VEU program and Solar Homes program began on 1 May 2024.

This followed extensive consultation over the past year.

Retailers in the VEU program will no longer be allowed to doorknock from 1 August 2024.

This brings the VEU in line with the Solar Homes program, where door-to-door sales were banned in 2021.

Marketing methods that are allowed

  • Digital media advertising
  • Traditional media advertising
  • Direct marketing, such as social media and email

What is the VEU program?

The program provides discounts to replace old gas appliances with new efficient electric appliances.

This helps you reduce your energy bills, while upgrading your appliances and making your home more comfortable.

All Victorian households and businesses are eligible.

VEU rebates cover upgrades for heating and cooling, hot water and more, with induction cooktops coming later this year.

Since 2009, the VEU program has supported more than 2 million households to upgrade their appliances and equipment.

Ongoing savings

On average, customers can receive $900 off a reverse-cycle air-conditioner to replace a fixed gas heater, that will save them more than $200 every year.

When replacing a whole-of-house gas ducted system with a reverse-cycle system, Victorians can save $3,600 upfront and more than $600 off their bills yearly.

Between 2022 and 2025, the program will reduce Victorian electricity consumption by 7 per cent and slash $3.8 billion off Victorian energy bills.

Find out more

Interested households should visit Victorian Energy Upgrades for households.

Interested businesses should visit Victorian Energy Upgrades for businesses.

For information on your rights under the VEU program, visit Your rights under the VEU program Code of Conduct.

Page last updated: 07/05/24