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Having trouble paying your bills?

There are many reasons you may struggle to pay your energy bills:

  • higher energy prices
  • you could be using more energy than usual
  • your income has been recently impacted
  • you’re already experiencing financial distress.

Talk to your energy company

There are measures in place to ensure you are always getting a fair deal regarding energy. If you are having trouble paying your energy bill, there are rules which mean your energy company must let you know what help is available.

You should contact your energy company first and ask to speak to their hardship team. This team will be able to discuss your assistance options, such as paying smaller amounts more often or delaying the payment of a bill. Anyone with an active payment assistance plan can't be disconnected or be followed for debt. It's important that you contact your company if you are having trouble paying your bills.

The Essential Services Commission website has information on how to get help.

Concessions and grants

Eligible concession cardholders can receive discounts on their energy bills. Visit the Department of Families, Fairness and Housing (DFFH) website to find out more about different energy concessions and how to access them.

If you are experiencing financial hardship, you may be eligible for a grant. A grant is a payment to help you pay your bills.

Visit DFFH Hardship for information on how to apply.

Check your energy and gas bills to ensure your concession has been applied. If you’ve missed out on claiming any concessions, call your energy company, provide your concession card number, and ask that they back-date your concessions for the last 12 months or from your concession card start date, if that is more recent.

Victorian Default Offer

The Victorian Default Offer is a simple and fair electricity price set annually by the Essential Services Commission, not energy companies.

It provides Victorian residential and small business consumers access to a fair electricity deal even if they are unable or unwilling to engage in the retail market.

For more information, visit the Essential Services Commission

$250 Power Saving Bonus payment

The $250 Power Saving Bonus program is open for all Victorian households and is available from 1 July 2022 to 30 June 2023.

To be eligible for the $250 Power Saving Bonus, you must:

  • be a Victorian residential energy consumer, for example, have a residential electricity account
  • be the account holder
  • not have accessed the $250 Power saving Bonus payment since 1 July 2022 (applicants from the 2021-22 financial year are eligible to apply again).

Eligible households can access the $250 Bonus via the Victorian Energy Compare website or apply through a participating community organisation.

How to lower your energy bills

Victorian Energy Compare

Check if you are on the cheapest energy offer that suits your circumstances. An energy 'offer' is the price you pay for your energy, plus any conditions, such as email-only billing (no paper bills) and pay-on-time discounts. The government's Victorian Energy Compare website is a great way to compare energy offers.

Victorian Energy Compare is the only independent website comparing electricity, gas and solar offers. It includes all prices from all energy companies, including discounts and conditions, so you can choose the best one for you. Seven out of 10 people saved money by switching to a better offer using Victorian Energy Compare. On average, people saved up to $330 in the first year when using the site to switch.

Save energy and money

You can do many easy and practical things to save energy and money at home. See our Energy saving tips for information and ideas on discount energy saving products, in-home energy assessments, and solar power.

Help with reading and understanding your energy bill.

Page last updated: 09/12/22