Power outages can be caused by animals and severe weather, such as

  • lightning
  • floods
  • heatwaves
  • bushfires or high winds
  • trees contacting powerlines

Restoring power is usually the responsibility of your local electricity distribution company, who own and maintain the poles and wires bringing power to your home.

To find out which is your distributor, visit Electricity distributors.

What you can do at home to help prevent power outages

Trees interfering with powerlines are a cause of many easily preventable power outages.

You can help to reduce this risk by regularly checking the size and health of trees growing close to powerlines, and letting the appropriate people know if these trees need to be cut back or removed.

Learn more vic.gov.au/poweroutages

How to prepare

Power outages can happen at any time. To prepare, you should have an energy plan and kit, which includes:

  • Access to a phone, such as a charged mobile phone or land line that doesn't rely on electricity to operate.
  • Alternate lighting, such as a torch or a battery-operated light.
  • Alternative cooking facilities and heating.
  • A battery-powered radio. Stay tuned to news services to get updates on weather conditions and power outages.
  • Access to fresh water.

Learn more at vic.gov.au/poweroutages

What will you need during a power outage? Know what to do

Know what to do in an outage

Keep safe during an outage

  • Keep clear of fallen powerlines and keep others away.
  • Be careful with temporary generators.
  • If there’s been significant damage to your property, make sure a licensed electrician checks that it's safe to turn your power back on.

Keep a contact list handy

Record all the contact telephone numbers you need during a power outage and keep this somewhere safe and accessible.

Learn more

DELWP general enquiries: 136 186
VicEmergency Hotline: 1800 226 226
Local Government Switchboard: 03 9208 3333

Deaf, hearing or speech impaired? Please contact the National Relay Service on 133 677 or www.relayservice.gov.au

Help out your neighbours during a power outage

Page last updated: 06/06/22