Appendix 2: Survey Questionnaires

HP Open MindJOB NO: 5700

Energy Saver Incentive Scheme

Consumer Questionnaire

Introduction

Good morning \ afternoon \ evening. My name is .... (Name) and I am calling on behalf of Hall & Partners | Open Mind, an independent research company. We are conducting a research project on behalf of the Victorian Government about the Energy Saver Incentive (ESI) scheme. You may also know this as the Victorian Energy Efficiency Target (VEET) scheme.

The survey should take about 15 minutes of your time. Would you be willing to participate?

This survey is carried out in compliance with the Privacy Act, the information and opinions you provide will be used only for research purposes. Your responses will be treated with the strictest confidence. The responses of everyone who participates in the survey will be combined and no individual information will be made available.

This survey may be monitored for quality control. If you do not wish for this to occur please let me know.

S. Screener

S1. Could you please tell me if you are employed by...?

Read out

Multi responses allowed

A company that manufactures energy efficient appliances 1 Thank & Terminate
A company that installs energy efficient appliances 2 Thank & Terminate
None of these 98 Continue

S2. Please could you tell me your postcode?

Limit to four digits

Check postcode quotas

Quota Segments
Metro n=700
Cold regional n=100
Hot regional n=100
Mild regional n=100
Grand Total n=1000

S3. Do you own the house or flat you currently live in, or do you rent it?

Single response

Owner 1
Rent (tenant) 2

S4. According to our records, your household has undertaken energy efficiency activities under the Victorian Government's Energy Saver Incentive scheme. Would you have been personally involved in these activities in your household?

Single response

Yes – I was most involved in the scheme 1 Continue
Someone else in my household was most involved in the scheme but I have knowledge of this activity 2 Continue
I have knowledge of this activity (Tenants only) 3 Continue
I don't really know anything about the scheme 4 Thank & Terminate

If respondent selects code 2, please ask if the person in the household who initiated involvement in the scheme / knows most about it is available to be interviewed and transfer the interview to this person if they are available.

Ask of person continuing with interview

S4a. Can I please confirm that you are aged 18 or over?

Single code

Yes 1 Continue
No 2 Thank & Terminate

S5. Other than the activity that has been carried out in your household under the Energy Saver Incentive scheme, which of the following has been done in your household in the last 3 years?

Read out. Multiple response.

Randomised - Except for something else, none of these and don't know

'None of these' and 'Don't know' cannot be selected in combination with any other codes

Fitted low energy light globe 1
Installed more efficient water heating 2
Installed a more efficient shower rose 3
Installed more efficient heating 4
Installed ceiling insulation 5
Installed weather sealing 6
Something else (Please specify) 97
None of these 98
Don't know 99

If owner (S3=1) ask S5a and S6, otherwise go to S7.

S5a. And which of these activities have been carried out in your household as part of the Energy Saver Incentive scheme? This would have involved installation by an accredited person (e.g. plumber, electrician or door knocker).

Multiple response. Code all mentioned.

Fitted low energy light globe 1  
Installed more efficient water heating 2  
Installed a more efficient shower rose 3  
Installed more efficient heating 4  
Installed ceiling insulation 5  
None of these 98 Terminate
Don't know 99 Terminate

S6. How long ago was it that [Answer from S5a] was installed under the Energy Saver Incentive scheme?

Repeat for each activity selected at S5a

Read out. Single response

Within the last 3 months 1
3 to 6 months ago 2
6 to12 months ago 3
12 to 18 months ago 4
18 months to 2 years ago 5
More than 2 years ago 6
Don't know 99

If tenant (S3=2) ask S7 and S8, otherwise go to S9

S7. And which of these activities have been carried out in your household as part of the Energy Saver Incentive scheme since you have been renting this house or flat? This would have involved installation by an accredited person (e.g. plumber, electrician or door knocker).

Include only those codes selected at S5a

Multiple response. Code all mentioned

Fitted low energy light globe 1  
Installed more efficient water heating 2  
Installed a more efficient shower rose 3  
Installed more efficient heating 4  
Installed ceiling insulation 5  
Don't know 99 Terminate

S8. How long ago was it that [Answer from S7] was installed under the Energy Saver Incentive scheme?

Repeat for each activity selected at S7

Read out. Single response

Within the last 3 months 1
3 to 6 months ago 2
6 to12 months ago 3
12 to 18 months ago 4
18 months to 2 years ago 5
More than 2 years ago 6
Don't know 99

If don't mention quota activity at S5a or S7 ask S9, otherwise go to quota check

S9. We understood that your household had [Activity from quota] in [Year from quota / sample]. Is that correct?

Single response

Yes 1  
No 2 Terminate
Don't know 3 Terminate
Check Activity Quotas from Sample
Quota Segments
Fit energy efficient light globe n=200
Install more efficient water heating n=200
Install a more efficient shower rose n=200
Install more efficient hating n=200
Install ceiling insulation n=200
Grand Total n=1000

A: Motivations

Today I'd like to ask you about just one of the activities you undertook under the Energy Saver Incentive scheme. For the rest of this survey we'd like you to talk about [Activity from Quota].

Ask section A if S4 =1, otherwise skip to Section B

A1.

Thinking back to before you [Activity from quota], which of the following reasons describe why you had not decided to improve energy efficiency by doing this previously? Was it...

Read out. Multiple response.

Randomised – Except for something else and none of these

'None of these' cannot be selected in combination with any other codes

I had not thought much about improving energy efficiency from that product 1
My household was focused on concerns other than energy use 2
I usually replace appliances with a product I am familiar with 3
I had already decided to upgrade to the more efficient product and was just waiting for the right time to do so 4
Was not sure of the most energy efficient product to buy 5
I didn't think the benefit of reducing my energy bills outweighed the expense of upgrading to the more efficient product 6
Did not have the time to find the most energy efficient product 7
[Tenants only] As a tenant I am not responsible for such purchasing decisions 8
The product I was using at that time was still working so I didn't see the need to upgrade at that point 9
Something else (Please specify:________) 97
None of these (Do not read out) 98

A2. And why did you decide to improve energy efficiency by [Activity from Quota] under the Energy Saver Incentive scheme, rather than replacing the product with one of similar efficiency? Was it...

Read out. Multiple response.

Randomised – Except for something else and none of these

'None of these' cannot be selected in combination with any other codes

Because of the incentive provided by the installer 1
Because the installer made it convenient to upgrade 2
To reduce your energy bills 3
To do your bit for the environment 4
Information provided to me by an accredited person encouraged me to do so 5
Because other people I know were doing it and seemed a good idea 6
[Tenants only] Our landlord wanted to 7
Attracted by advertising I saw/heard 8
Attracted by media reports about it 9
Something else (Please Specify:________) 97
None of these (Do not read out) 98

A3. What type of incentive was provided for the installation or fitting?

Read out. Single response.

A discount 1
Free product installed 2
Something else (Please Specify:________) 97
No incentive was provided 98
Don't know (Do not read out) 99

A4. And how much did it cost to [Activity from quota], after taking into account the incentive you received?

Read out. Single response.

$20 or less 1
$21 to $100 2
$101 to $500 3
$501to $2000 4
Over $2000 5
I didn't have to pay anything 6
Don't know (Do not read out) 99

If no incentive provided (A3=98) skip to A6. Otherwise ask A5

A5. How likely do you think you would have been to [Activity from quota] at that time if the incentive was not offered?

Read out. Single response.

Definitely would have anyway 1
Probably would have 2
Might or might not have 3
Probably wouldn't have 4
Definitely wouldn't have 5
Don't know (Do not read out) 99

A6. How did you find out about the Energy Saver Incentive scheme?

Read out. Multiple response.

Randomised – Except for something else and none of these

'None of these' cannot be selected in combination with any other codes

Government advertising 1
Contractor or tradie advertising or website 2
From friends, relatives or neighbours 3
(Tenants only) From your landlord or landlady 4
Explained by a contractor or tradie I was using 5
A door to door call from a contractor or tradie 6
On the Department of Primary Industries website 7
On the Save Energy website 8
Internet search 9
Something else (Please specify:________) 97
None of these (Do not read out) 98

If multicode at A6, ask A6a. Otherwise skip to B1

A6a. And how would you say you first found out about the scheme?

Show codes selected at A6 only.

Read out. Single response.

Government advertising 1
Contractor or tradie advertising or website 2
From friends, relatives or neighbours 3
(Tenants only) From your landlord or landlady 4
Explained by a contractor or tradie I was using 5
A door to door call from a contractor or tradie 6
On the Department of Primary Industries website 7
On the Save Energy website 8
Internet search 9
Something else (Pull through response from 16:________) 97

B: Continuing behaviour

B1. Is the [Activity from Quota] equipment that was installed under the Energy Saver Incentive scheme still working?

Read out. Single response.

Still working fully 1
Still working partially 2
No longer working 3
Don't know (Do not read out) 99

Ask B2 if B1=2 or 3. Otherwise skip to B4

B2. Which of the following reasons, if any, best describe why the equipment isn't working anymore?

Read out. Multiple response.

Randomised – Except for something else and none of these

'None of these' cannot be selected in combination with any other codes

It wasn't installed properly 1
The product or materials were faulty or of poor quality 2
Normal turnover for this kind of device 3
Something else (Please specify:________) 97
Don't know (Do not read out) 98

Ask B2 if B1=2 or 3. Otherwise skip to B4

B2a. And have you replaced the [Activity from quota] or had it re-installed?

Read out. Single response.

Yes 1
No 2
Don't know (Do not read out) 99

B3. And which of the following reasons, if any, best describe why you haven't replaced the equipment?

Read out. Multiple response.

Randomised – Except for something else and don't know

'Don't know' cannot be selected in any combination with any other codes

Not a big enough concern 1
Too expensive 2
Too much trouble/effort involved 3
Something else (Please specify:________) 97
Don't know (Do not read out) 98

B4. In which, if any, of the following ways would you say your household's behaviour has changed since[Activity from quota] was installed?

Read out. Multiple response. Show codes relevant to quota codes

Randomised - Except for codes 97 and 98

Code 98 cannot be selected in combination with other codes

Lightbulb Fitting
You make more effort to turn lights off when they're not needed 1
The energy efficient bulbs mean you can now leave lights on more 2
Water Heating
You try to use less hot water to conserve energy 3
You use more hot water now as the water heating is more efficient 4
Shower Rose
You take shorter showers to help conserve energy 5
You take longer showers now as the rose is more efficient 6
Space Heating, Insulation
You use the heating or air conditioning less to help conserve energy 7
You use the heating or air conditioning more as the house is now more energy efficient 8
All Quotas
Something else (Please specify:________) 97
None of these /I haven't changed my behaviour 98

B5. When did this behaviour change start?

Read out. Single response.

Straight after the installation or fitting 1
Relatively soon after the installation or fitting 2
Not for some time after the installation or fitting 3
Don't know (Do not read out loud) 99

C: Overall experience and other activity

C1. All things considered, what do you consider the main benefits to you and your household of going through installation under the Energy Saver Incentive scheme?

Record response. Probe fully.

Please keep respondents on topic: Talking about the ESI scheme, the installation process, the provider etc. rather than the 'product' (e.g. the shower rose)

C2a. Have you experienced any problems associated with the Energy Saver Incentive installation?

Read out. Single response.

Yes 1
No 2

Ask C2B if C2A=1, otherwise skip to C3

C2b. What problems associated with the Energy Saver Incentive installation, have you experienced?

Record response. Probe fully.

Please keep respondents on topic: Talking about the ESI scheme, the installation process, the provider etc. rather than the 'product' (e.g. the shower rose)

C3. Which of the following activities in relation to energy use (other than participation in the ESI), if any, do you currently do, or have done in the last 2 years?

Read out. Multiple response.

Randomised – Except for something else and none of these

'None of these' cannot be selected in combination with any other codes

Install low energy light bulbs (Do not include for energy efficient lighting quota) 1
Install solar panels for electricity 2
Install a solar hot water system 3
Routinely turn appliances off at the wall when not using them 4
Have shorter showers to save hot water 5
Consciously try to create less waste 6
Walk/ride/car pool/use public transport 7
Buy GreenPower 8
Adjust the heating/cooling thermostat to reduce energy use 9
Insulate your house 10
Buy energy efficient appliances 11
Something else (Please specify:________) 97
None of these (Do not read out) 98

C4. And which of the following statements do you think best applies to you and your household?

Read out. Single response.

We take every possible step to use less energy 1
We do a lot of things to use less energy, but there's always more we could do 2
We do some things to use less energy, but we could probably do more 3
We do very little to use less energy 4
We do nothing to use less energy 5
Don't know (Do not read out) 99

C5. Since [Activity from quota] was installed, as a result, do you think that your household has generally become...?

Read out. Single response.

A lot more conscious about using less energy 1
A little more conscious about using less energy 2
A little less conscious about using less energy 3
A lot less conscious about using less energy 4
No change in how conscious we are about using less energy 5
Don't know (Do not read out) 99

Ask C6 if answered 2,3,4,5 at C4. Otherwise skip to C7

C6. I'm going to read out a list of reasons that people have given for not taking more steps to use less energy. Please tell me which, if any, apply to you and your household as reasons why you have not taken any further steps to undertake energy saving activities.

Read out. Multiple response.

Randomised - Except for codes 97 and 98

Code 98 cannot be selected in combination with any other codesNone of these(Do not read out)

Can't afford to 1
Lack of time 2
Lack of information on what to do 3
Benefits not worth the cost 4
Benefits not worth thehassle and effort 5
Not a priority for our household 6
Seems pointless as others aren't doing enough 7
Businesses should be saving energy more than households 8
Something else (Please specify:________) 97
None of these (Do not read out) 98

C7. Now I'm going to read out several statements that people might make about their own personal efforts in relation to energy efficiency. As I read out each one, could you please indicate how much the statement applies to you, using a scale from 0 to 10, where 0 means that it doesn't apply to you at all, and 10 means that it applies to you completely?

Read out statement

Single response per row

Randomise rows

   Doesn't apply at all           Applies completely Don't know
A I just can't see that any actions that I take in relation to energy efficiency will really make any difference overall 0 1 2 3 4 5 6 7 8 9 10 11
B I feel very good about the actions that I have been taking to reduce my energy usage 0 1 2 3 4 5 6 7 8 9 10 11
C I think that taking personal action on energy efficiency is a complete waste of my time and money 0 1 2 3 4 5 6 7 8 9 10 11
D I get the sense that lots of people are doing things about energy efficiency and I should do likewise 0 1 2 3 4 5 6 7 8 9 10 11
E Improving my energy efficiency helps me to offset any increase in my energy bills 0 1 2 3 4 5 6 7 8 9 10 11
F If the Government provided more financial incentives I would do more 0 1 2 3 4 5 6 7 8 9 10 11
G I do what I can to save energy and the Government should help me understand how to reduce my energy use more 0 1 2 3 4 5 6 7 8 9 10 11

D: Demographics

And now just a few final questions for classification purposes

Ask all:

D1. To ensure that we speak to a broad cross-section of people, could you please tell me which of the following age groups you fall into?

Read out

Single response

18-24 1
25-34 2
35-44 3
45-54 4
55-64  5
65 or more  6
Prefer not to say (Do not read out) 7

D2. Record Gender

Single response

Male 1
Female 2

D3. Which of the following best describes your household?

Read out

Single response

Young single or couple (no children) 1
Young family (oldest child under 6 years) 2
Middle family (oldest child 6-15 years) 3
Mature family (oldest child over 15 years) 4
Mature single or couple 5
Other (PLEASE SPECIFY:________) 6
Don't know/ refused (Do not read) 99

D4. Which of the following best describes your annual personal income from all sources before tax?

Read out

Single response

Up to $20,000 1
$20,001 to $35,000 2
$35,001 to $50,000 3
$50,001 to $75,000 4
$75,001 to $100,000 5
$100,001 to $150,000 6
$150,001 to $200,000 7
More than $200,000  8
Don't know/prefer not to say (Do not read) 99

D5. And which of the following best describes your annual household income from all sources before tax?

Read out

Single response

Up to $20,000 1
$20,001 to $35,000 2
$35,001 to $50,000 3
$50,001 to $75,000 4
$75,001 to $100,000 5
$100,001 to $150,000 6
$150,001 to $200,000 7
More than $200,000  8
Don't know/prefer not to say (Do not read) 99

D6. What is the highest level of formal education you have completed?

Read out

Single response

Year 9 or below 1
Year 10 or 11 2
Year 12 or high school equivalent 3
TAFE certificate or diploma 4
Bachelor degree 5
Postgraduate qualification 6
Other (PLEASE SPECIFY:________) 97
Don't know/prefer not to say (Do not read) 99

D7. Which of the following best describes your personal working situation?

Read out

Single response

Working full time (30+ hours/week) 1
Working part time/casual (fewer than 30 hours/week) 2
Home duties 3
Retired 4
Student 5
Not in the workforce  6
Other 7
Other (PLEASE SPECIFY:________) 97
Don't know/prefer not to say (Do not read) 99

Ask D8 if working (Codes 1-2 at D7)

D8. And what industry do you work in?

Single response

Agriculture, forestry and fishing 1
Manufacturing 2
Electricity, gas and water supply 3
Construction 4
Accommodation, cafes and restaurants 5
Transport and storage  6
Government  7
Education 8
Health and community services 9
Other 10
Don't know/ prefer not to say 99

Ask all

D9. And how many people live in your household?

Limit to two digits

D10. How many bedrooms are there in your house?

Limit to two digits

D11. Do you regularly speak a language other than English at home?

Single response

Yes.....1

No.....2

Don't know/prefer not to say...99

D12. Are you the holder of a Pensioner Concession Card or a Centrelink Health Care Card?

Single response

Yes.....1

No.....2

Don't know/prefer not to say...99

Thank & Close


INSERT IMAGE - HALL & PARTNERS OPENMIND LOGO

JOB NO: 5700

Energy Saver Incentive Scheme

Accredited Provider and Manufacturer Questionnaire

Introduction

Good morning \ afternoon \ evening. My name is .... (Name) and I am calling on behalf of Hall & Partners | Open Mind, an independent research company. We are conducting a research project on behalf of the Victorian Government about the Energy Saver Incentive scheme. You may also know this as the Victorian Energy Efficiency Target (VEET) scheme.

Manufacturers: Can I please confirm that I am speaking to the person within your business who is most familiar with the Energy Saver Incentive scheme? (Confirm name from sample list)

Accredited Providers: Can I please speak to the person within your business who knows the most about the Energy Saver Incentive scheme, or may be the person who has most responsibility for dealing with the Essential Services Commission in relation to the Energy Saver Incentive scheme? (Record name)

(If queried: The Essential Services Commission has provided us with your contact information)

The survey should take about 10 minutes of your time. Would you be willing to participate?

Is now a convenient time or would it be more convenient if I make an appointment to speak to you at another time?

Continue................ 1

Make appointment............... 2

Refused................ 3

This survey is carried out in compliance with the Privacy Act, the information and opinions you provide will be used only for research purposes. Your responses will be treated with the strictest confidence. The responses of everyone who participates in the survey will be combined and no individual information will be made available.

This survey may be monitored for quality control. If you do not wish for this to occur please let me know.

Screener

Interviewer: From this point onwards in this interview I am going to refer to the Energy Saver Incentive scheme as the ESI scheme.

S1. [Code sample type automatically from sample lists - do not ask]

Accredited Provider .......... 1

Manufacturer/Supplier........... 2

S2.Wording for AP'S: Which of the following Energy Saver Incentive activities are you accredited to install?

Wording for manufacturers: Which of the following energy efficient products do you manufacture which others provide to consumers as part of the ESI scheme?

Read out. Multiple response.

Efficient lighting 1  
Efficient solar water heating, inc. solar pre-heaters or solar retrofit kits 2  
Efficient gas water heating 3  
Efficient shower roses 4  
Efficient ducted space heating 5  
Efficient non-ducted space heating 6  
Ceiling insulation 7  
None of these 98 Terminate

Quota allocation

If S1=1 Classify as accredited provider

If S1=2, Classify as manufacturer

Quota Segments
Accredited Provider Min of n=40
Manufacturer Max of n=10
Grand total n=50

Ask S3 and S4 if coded 1 at S1, otherwise skip to S5

S3. Thinking about your involvement in the ESI scheme, when is the last time your business created Victorian energy efficiency certificates (VEECs) in respect of installing a high efficiency product such as lighting, water heating, space heating or a shower rose?

Read out. Single response.

Within the last year .....1

More than a year ago.....2

My business has never done this...... 3

S4 Thinking about (Activity from S2), how many households or sites has your company carried out installations of this activity for under the ESI scheme?

Read out. Single response.

A significant number (>100 households) 1
A moderate number (20-100 households) 2
Some installations (<20) 3

Repeat until S4 has been asked about each activity mentioned at S2

S5 What is the main activity that your company carries out under the ESI scheme?

Read out activities mentioned at S2. Single response.

Efficient lighting 1
Efficient solar water heating, inc. solar pre-heaters or solar retrofit kits 2
Efficient gas water heating 3
Efficient shower roses 4
Efficient ducted space heating 5
Efficient non-ducted space heating 6
Ceiling insulation 7

S6 Other than the activities your company is carrying out under the ESI scheme at the moment, what additional activities do you think that your company will carry out under the ESI scheme in the future?

Read out. Multiple response.

Efficient lighting - standard fitting 1
Efficient lighting - downlights 2
Efficient solar water heating, inc. solar pre-heaters or solar retrofit kits 3
Efficient gas water heating 4
Efficient shower roses 5
Efficient ducted space heating 6
Efficient non-ducted space heating 7
Ceiling insulation 8
Weather sealing 9
Stand by power controllers 10
Activities in business premises 11
Something else (Please specify) 97

Main Questionnaire

Section A – Drivers and Barriers around the ESI Scheme

Ask Section A of Accredited providers only (Code 1 at S1), manufacturers skip to section B

Questions A1 to A4, A6 and B14 are to be asked about the main activity under the ESI scheme that the respondent states that their company is involved with at S5. Range of responses to be monitored in the early stages of fieldwork, if a large number of AP's state the same activity, this routing may be amended to be based on an activity coded 1 at S4

I'd firstly like you to think about drivers and barriers around consumer take up of energy efficient products and services as part of the ESI scheme.

A1 Thinking about your experience of the things that influence most consumers to take up (Main activity stated at S5) under the ESI scheme, please tell me which you feel have been most successful in encouraging households to take part?

Read out. Multiple response.

Randomised - Except for something else and none of these

'None of these' cannot be selected in combination with any other codes

Free product being installed 1
Discount provided on full product cost 2
Because having the product installed made it convenient to upgrade 3
To reduce energy bills 4
To do their bit for the environment 5
Something else (Please specify:________) 97
None of these (Do not read out) 98

A2. And from your experience with (Main activity stated at S5), what would you say the approximate split is between the proportion of consumers who proactively enquire about the ESI scheme versus those who your business initiates the process of offering the ESI?

Please divide 100% between the two options. For example, if you feel that 70% of the time you offer the ESI to consumers, you would assign 70% to that option and 30% to consumers who proactively enquire.

Read out, then ask respondents to divide 100% between the two options.

Randomise order.

(Interviewer: In respondent unable to nominate percentages, stress that a rough estimate is all that is required)

Must add to 100%

% of proactive enquiries about the ESI 1
% of time that your business offers the ESI 2

A3. And from your experience with (Main activity stated at S5), what would you say the approximate split is between the proportion of installations under the ESI scheme in households where the owner lives in the residence versus where the residence is rented?

Please divide 100% between the two options. For example, if you feel that 70% of the time the owner lives in the residence, you would assign 70% to that option and 30% to rented premises.

Read out, then ask respondents to divide 100% between the two options.

Randomise order.

(Interviewer: If respondent unable to nominate percentages, stress that a rough estimate is all that is required)

Must add to 100%

% of owner occupies 1
% of renters 2
Unable to provide a rough estimate (Do not read out) 99

A4 Now thinking about your experience of the things that initially prevent consumers taking up (Main activity stated at S5) (that they subsequently take up under the ESI), please tell me what you feel the main barriers are.

Read out. Multiple responses.

Randomised - Except for something else and none of these

'None of these' cannot be selected in combination with any other codes

Can't afford to 1
Lack of time to investigate or act 2
Lack of information on what to do/which energy efficient product to buy 3
Had not thought much about improving energy efficiency from that particular product 4
Benefit of reducing energy bills not worth the cost of upgrading to the more efficient product 5
Benefits not worth the hassle and effort 6
Not a priority for their household 7
Seems pointless as other people aren't doing anything 8
The government doesn't provide enough financial incentive 9
Something else (Please specify:________) 97
None of these (Do not read out) 98

A5. And now thinking specifically about consumer take up of energy efficient products and services as part of the ESI scheme, what do you think are the main reasons why consumers don't participate when offered a product?

Read out. Multiple response.

Randomised - Except for something else and none of these

'None of these' cannot be selected in combination with any other codes

Additional payment required to upgrade 1
Lack of time to consider offer 2
Benefit of reducing energy bills not worth the cost of upgrading to the more efficient product 3
Benefits not worth the hassle and effort 4
Confused by offer 5
Put off by the paperwork required 6
Not a priority for their household 7
Lack of trust in the provider 8
Something else (Please specify:________) 97
None of these (Do not read out) 98

Ask A6 if respondent stated their main activity at S5 to be any of codes 2, 3, 5, 6 or 7. If their main activity at S5 was stated to be efficient lighting or efficient shower roses, skip to section B. Ask only about main activity.

A6. In your experience, what is the most you feel consumers are generally prepared to pay to upgrade to (Main activity stated at S5)? Please think about the nett cost after taking into account the incentive they receive.

Single response per row. Read out code.

   $100 $250 $500 $1000 $2000 More than $2000
A Efficient solar water heating 1 2 3 4 5 6
B Efficient gas water heating 1 2 3 4 5 6
C Efficient ducted space heating 1 2 3 4 5 6
D Efficient non-ducted space heating 1 2 3 4 5 6
E Ceiling insulation 1 2 3 4 5 6

Section B – Impact of the ESI scheme on their business

Ask All

I'd now like you to think about the impact that participating in the ESI scheme has had on your business.

B1. Did you establish your business as a result of your participation in the ESI scheme?

Read out. Single response.

Yes ..... 1

No ...... 2

B2. What would you say the approximate proportion of your business turnover is that can be attributed directly to [If AP: installations as part of; If manufacturer: products manufactured for] the ESI scheme?

(Interviewer: If respondent unable to nominate percentage, stress that a rough estimate is all that is required)

% of business turnover that can be attributed to the ESI scheme

B3. And has participation in the ESI scheme led to your business changing the mix of activities that it is engaged in?

Read out. Single response.

Yes ..... 1

No ...... 2

Ask B3A if B3=1, otherwise skip to B4

B3a. How has the mix of activities that your business is engaged in changed as a result of participating in the ESI scheme?

Record response. Probe fully.

B4a. And thinking about people employed by your business, please could you tell me how many staff work full time on the ESI scheme. Please include management and administration staff.

Full time staff

B4b. And please could you tell me how many staff work part time on aspects associated with the ESI scheme. Please include management and administration staff.

Part time staff

B5 And thinking about the staff in your business that work on the ESI scheme, which occupations would you classify them under?

Read out. Multiple response.

Managerial/Policy..... 1

Skilled tradesperson (e.g. plumbers, electricians)...... 2

Semi skilled (e.g. vocational trained installers)....... 3

Clerical/administrative staff....... 4

Unskilled/labourers...... 5

Other (Please specify)..... 97

B6. Have you hired new staff specifically to work on the scheme since it started in 2009?

Read out. Single response.

Yes ..... 1

No ...... 2

Ask B7 if B6=1, otherwise skip to B8

B7. Approximately how many new staff have you hired specifically to work on the ESI scheme?

Approximate number of new staff

Don't know/cannot say [Do not read out]..... 99

B8. Has your business needed to invest in any new products, machinery or systems to facilitate your participation in the ESI scheme?

Read out. Single response.

Yes ..... 1

No ...... 2

Ask B9 if B8=1, otherwise skip to B10

B9. What new products, machinery or systems have you needed to invest in to facilitate your participation in the ESI scheme?

Record response. Probe fully.

B10. Has your involvement in the ESI scheme supported the development of any new technology or services?

Read out. Single response.

Yes ..... 1

No ...... 2

Ask B11 if B10=1, otherwise skip to B12

B11. What new technology or services has your involvement in the ESI scheme supported?

Record response. Probe fully.

B12 Has your business needed to raise capital to facilitate your participation in the ESI scheme?

Read out. Single response.

No, none required 1
Yes, a business loan 2
Yes, a personal loan 3
Yes, but were unable to obtain it 4

ASK B13 and B14 of accredited providers only (Code 1 at S1), manufacturers skip to B15

B13. Which of the following is the main buyer of VEECs that you generate or purchase?

Read out. Single response.

Forward contract with retailer 1
Forward contract with intermediary 2
Sell on spot market to retailer 3
Sell on spot market to intermediary 4
Don't generate or buy VEECs 5
Other (Please specify) 97

B14. Thinking specifically about the price you receive in the market for certificates for (Main activity stated at S5), approximately what proportion of that price that you receive can be attributed to the incentive or discount that consumers receive for the installation?

(Interviewer: If respondent unable to nominate percentage, stress that a rough estimate is all that is required)

% of price that can be attributed to the incentive or discount that consumers receive

B15. Considering your involvement overall in the ESI scheme over the period 2009-11 , what do you consider the main impacts on your business of participating in the scheme to have been?

Record response. Probe fully.

B16. If there was one thing you could change about the ESI scheme, what would it be?

Record response. Probe fully.

B17. Finally, all things considered, when you weigh up the benefits to your business of participating in the ESI scheme versus the costs, which one outweighs the other?

Read out. Single response.

The benefits outweigh the costs 1
The costs outweigh the benefits 2

Section C: Business Classification

And now just a few final questions for classification purposes.

C1. Please could you tell me which sector your business predominantly operates in?

Single response

Energy retailer 1
Not for profit organisation 2
Manufacturer 3
Energy efficiency services company 4
Some other type of business/organisation (Specify) 5

C2. Which of the following most appropriately describes your organisation?

Single response

Local organisation with Victorian operations only 1
National organisation with Victorian operations 2
Multinational organisation with Victorian operations 3
None of the above 99

C3. Including yourself, how many employees are in your organisation within Australia?

Single response

1 to 4 1
5 to 19 2
20 to 199 3
200 or more 4
Refused 5
Don't know / unsure 99

C4. Which of the following best describes where your organisation is located?

Multiple response

Metropolitan Melbourne 1
A regional centre 2
A country town 3
A rural or remote locality 4
Interstate (not Victoria) 5

C5. And finally, what is your job title?

Single response

MD/CEO/Owner 1
Sales Manager 2
Office manager 3
Other [specify] 4
Refused 5

Thank & Close

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Page last updated: 24/06/20